FAQ
What is your return policy?
You have 30 days from the date of delivery to request a return. Returned items must be unworn, in perfect condition, and include all original tags and packaging. Return shipping costs are the customer’s responsibility unless the item is defective or we made an error. Once we receive and inspect your return, please allow up to 5 business days for your refund to be processed.
How can I return an item?
To start a return, please contact our customer service team at info@claralondon.com or +31 6 33019886 We will provide a return number and detailed instructions. Please do not send items back without first contacting us, as unregistered returns cannot be processed.
What are your delivery costs?
We offer free delivery on all orders within the United Kingdom, with no minimum purchase required.
Do you ship internationally?
At this time, we only deliver within the United Kingdom.
When will I receive my order?
Orders are processed within 24–48 hours, and standard UK delivery typically takes 6–12 business days depending on your location. You will receive a shipping confirmation email once your order has been dispatched.
How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking link that allows you to follow your parcel’s delivery status at any time.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Paypal, Apple Pay, Google Pay, and Shop Pay. All payments are securely processed through our encrypted checkout system.
Can I cancel my order?
You may request a cancellation within 12 hours of placing your order. If your order has already been prepared or shipped, cancellation may no longer be possible, but you can return the item once it arrives. To request a cancellation, please contact us at info@claralondon.com.
What should I do if there is an issue with my order?
If your order arrives damaged, incorrect, or missing items, please contact us immediately at info@claralondon.com or +31 6 33019886. Include your order number and photos if applicable so we can resolve the issue as quickly as possible.
How can I contact customer service?
You can reach our customer service team by email at info@claralondon.com or by phone at +31 6 33019886 We aim to respond within 24 hours. Our customer service hours are Monday to Saturday, 8am to 6pm, and we are closed on Sundays.
Information about the company
Store name: Clara London
Company Name: JA Ecom
Address: Zomereik 37, Den Haag, Zuid-Holland, 2498BT, Netherlands
Company Registration Number: 98960539
VAT Number: NL868721384B01
E-mail: info@claralondon.com
Phone: +31 6 33019886
Business Hours: Monday to Saturday 8am - 6pm GMT - Sunday: Closed
Response Time: We respond within 24 hours
